These short Client Studies provide insights into our capabilities and services for our global clients across sectors. We hope there are issues here that might resonate with you.

Leadership Strategy & Behaviour

London NHS Trust division – driving change

Paul was called in to take over the leadership of a small, but important, team within a large London NHS Foundation Hospital Trust. The team were part of a unit dedicated to devising and disseminating new and innovative ways of training for clinicians and healthcare professionals across the NHS. The unit was tasked with producing a range of new ideas and initiatives that would encourage new approaches to clinical care and improve patient outcomes. When Paul arrived the team lacked focus and a coherent plan for their unit and hence was not being effective with its prime audiences within the NHS.

Working closely with key members of the team he devised a new business strategy and a clear direction for the future with a detailed programme of training initiatives that addressed key areas of need such as: laparoscopic surgery; medical device training; and patient communication. He also set up a new advisory board of senior figures from within the NHS, academia and industry to provide additional support for key projects.

Using a collaborative leadership style he was able to drive significant change and achieve clear, measurable outcomes within a relatively short period. This was recognised by a successful bid for further funding from the Department of Health and the DTI to support the work of the unit.

The unit also went on to create an acclaimed national membership scheme for medical device trainers in the NHS, an area that had previously not been addressed.

Telecoms – visualising the future

Building on an emotional intelligence based leadership development programme, Gregor developed a further programme for the salesforce of a national telecoms organisation.

Initially identified as a training requirement for the salespeople it was quickly apparent that the real issues had to do with the leadership of the function, not the skills of the salesforce.

Gregor coached the sales and marketing director and facilitated their leadership team to create a compelling vision that motivated and engaged the organisation. This allowed the company to get back to the top line growth they needed and launch several new products to the market.